VISION
 To be a caring, responsive and progressive Water Specialist.


MISSION
 •  Providing safe, reliable and affordable water with quality service.
 •  Diversifying and widening the business and service prospects.
 •  Continually improving the efficiency and effectiveness.


STRATEGY
  FINANCIAL PERSPECTIVE
   •  To control cost effectively and to ensure financial viability.
   •  To safeguard and enhance the Stakeholders & customers interests.

  CUSTOMER PERSPECTIVE
   •  To supply safe drinking water.
   •  To provide our customers with quality service.
   •  To strive to exceed customers expectations.

  INTERNAL PROCESS PERSPECTIVE
   •  To provide uninterrupted water supply.
   •  To respond consistently and promptly to internal customer.
   •  To comply with established manuals and procedures.

  LEARNING & GROWTH PERSPECTIVE
   •  To develop a highly motivated workforce.
   •  To established the culture of teamwork.
   •  To be a learning organisation.